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POS TECHNICAL SUPPORT

NAVI RADIANT SOLUTIONS - Your Trusted Partner for POS Technical Support

INTRODUCTION

ABOUT US:

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  • NAVI RADIANT SOLUTIONS is a premier provider of core technical support services for Point of Sale (POS) systems, with over 10 years of dedicated experience.

  • We specialize in delivering cutting-edge solutions to enhance the efficiency and functionality of your POS systems.

  • Our deep expertise ensures seamless operations, tailored to your business needs.

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MISSION: To deliver fast, reliable, and scalable technical support for businesses relying on POS systems, ensuring minimal downtime and maximum performance.

 

EXPERIENCE: With over 10 years of hands-on experience in the POS support industry, we have developed expertise in resolving even the most complex technical challenges.

KEY SERVICES

1. COMPREHENSIVE POS SYSTEM SUPPORT

24/7 TECHNICAL SUPPORT:

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NAVI RADIANT SOLUTIONS offers dedicated 24/7 technical support, ensuring round-the-clock assistance for any technical issues.

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Our expert team is always on standby to provide immediate troubleshooting and guidance, maximizing uptime and minimizing disruptions. Rely on us for prompt, reliable support whenever you need it.

SYSTEM INSTALLATION & CONFIGURATION

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  • NAVI RADIANT SOLUTIONS provides comprehensive system installation and configuration services for POS systems, ensuring a smooth and efficient setup tailored to your business needs.

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  • Our team handles everything from hardware integration to software configuration, optimizing your POS system for seamless operation. Trust us to get your system up and running with precision and expertise.

 

  • Certain POS applications require additional software components or frameworks to ensure compatibility, stability, and full functionality.

              • Common requirements include:

                   • .NET Framework

                   • Java Runtime Environment (JRE)

                   • Microsoft Visual C++ Redistributable

                   • SQL Server or other database software

                   • Internet Information Services (IIS)

                   • Payment processing SDKs

                   • Device drivers

 

NAVI RADIANT SOLUTIONS is fully equipped to handle all types of POS software installations, ensuring seamless integration and optimized performance for your system.

TROUBLESHOOTING & MAINTENANCE

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Expert POS Troubleshooting and Maintenance:  We provide specialized services to ensure POS systems operate smoothly and continuously by quickly identifying and resolving any issues.

 

Minimized Downtime: With swift issue resolution, We helps reduce operational disruptions, allowing businesses to maintain consistent service without interruptions.

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Proactive Support and Maintenance: The team at NAVI RADIANT SOLUTIONS emphasizes proactive maintenance, offering reliable support whenever challenges arise to keep businesses running efficiently.

2. PAYMENT PROCESSSING SOLUTIONS

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INTEGRATED PAYMENT SOLUTIONS:

 

  • Integrated Payment Solutions are crucial for modern POS systems, but they require careful management to avoid common pitfalls.

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  • By ensuring connectivity, security, compatibility, and support, businesses can leverage Integrated Payment Solutions to enhance the customer experience and streamline operations effectively.

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  • Regular system updates, proactive support, and staff training are also essential steps to overcome challenges and maximize the benefits of Integrated Payment Solutions.

NAVI RADIANT SOLUTIONS provides integrated payment solutions for POS systems, enabling secure and seamless transactions across multiple payment methods. Our solutions streamline checkout, enhance customer experience, and ensure compliance with industry standards. Simplify payment processing and improve efficiency with our trusted integrations.

STANDALONE PAYMENT TERMINALS: Standalone payment terminals handle electronic card payments independently of a broader POS system, ideal for small businesses due to their simplicity and mobility.

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•  COMMON ISSUES:

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Connection Problems, Slow Transactions, Battery Issues, Receipt Printer Jams, Screen Malfunctions, Frequent Error Codes, Outdated Security.

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•  QUICK SOLUTIONS:

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  • For Slow Transaction - Use Ethernet, if possible, move closer to the router, switch to cellular, and keep software updated Network issues or memory overload.

 

  • Receipt Printer Jams - Load paper correctly, use high-quality rolls, and clean the printer regularly.

 

  • Screen Malfunctions - Calibrate screen, update software, and protect with a screen cover.

NAVI RADIANT SOLUTIONS specialize in managing standalone credit card terminals, ensuring they function independently of your POS system to deliver smooth, secure transactions. Our expertise guarantees reliable performance and minimizes any payment-related issues.

PAX TECHNOLOGY: We are specialists in PAX technology credit card terminals payment processing systems. Our expertise ensures these systems are set up, maintained, and optimized for secure, efficient payment processing, helping your business run smoothly. Extensive hands-on and experience on PAX portal for maintenance.

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NAVI RADIANT SOLUTIONS has extensive experience working with a range of credit card terminals, including the PAX SP30, PAX S300, PAX A80, PAX A30, PAX A920, Ingenico Lane 3000, Verifone MX915, and Verifone VX805. Additionally, NAVI RADIANT SOLUTIONS has expertise with back-office systems like the PAX portal, allowing for seamless configuration, updates, and deployment of new files to PAX devices.

3.(POINT-OF-SALE) HARDWARE SUPPORT:

NAVI RADIANT SOLUTIONS ensure that all key devices connected to the system are installed correctly and function smoothly. Below is a list of the major hardware devices typically connected to POS systems, along with our support expertise:

 THERMAL RECEIPT PRINTER - INSTALLATION, TROUBLESHOOTING, AND COMMON ISSUES

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NAVI RADIANT SOLUTIONS handle the installation and troubleshooting of receipt printers, ensuring drivers are up to date and the printer operates seamlessly. Commonly used printers for the point-of-sale systems are:

 

  • Issue: Paper Feed Issues

  • Solution: Re-check paper loading and orientation. Use the “Feed” button to advance paper manually.

 

  • Issue: Noisy Printing

  • Solution: Clean the printer’s internal components as dust may cause noise. If it persists, it might be due to wear and tear on moving parts, which may require professional servicing.

 

  • Issue: Error Lights on Printer

  • Solution: Check the printer manual for the specific light pattern to identify the error (e.g., paper out, overheating, or cover open). Follow the manual’s steps to resolve the issue.

 

  • Issue: Network Printer Offline

  • Solution: Verify that the printer’s IP address hasn’t changed. Restart the printer, router, or POS system as needed, and check the network connection.

 

COMMON BRANDS: Epson, Star Micronics, Bixolon, Seiko Instruments.

BARCODE SCANNER - TROUBLESHOOTING AND COMMON ISSUES

We install and configure both handheld and presentation scanners, ensuring proper data scanning and transmission. These are usually plug-n-play devices through USB cable.

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Here is how NAVI RADIANT SOLUTIONS handles the Barcode scanner issues.

 

  • Scanner Not Reading Barcodes: Check if the barcode is clear and undamaged. Clean the scanner lens, and ensure it’s at the correct angle and distance. Restart the scanner if necessary.

 

  • Connection Problems: For wired scanners, confirm all cables are securely connected. For wireless, check Bluetooth or Wi-Fi settings and ensure the scanner is paired. Rebooting the POS system may help.

 

  • Incorrect or No Data Displayed: Confirm that the correct scanner drivers are installed. Also, check that the scanner is configured to the right language and data formatting for your POS software.

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  • Scanner Not Powering On: Test the scanner with a different USB port or power outlet. If using a rechargeable scanner, ensure its fully charged.

 

  • Slow Scanning Speed: Adjust the scanner's sensitivity or scan speed in its settings. Check for any software updates for improved performance.

 

  • Frequent Disconnections: For wireless scanners, ensure they’re within range of the POS. Reducing interference from other wireless devices may help maintain a stable connection.

 

COMMON BRANDS: Honeywell, Zebra, Datalogic, Symbol

CASH DRAWER - TROUBLESHOOTING AND COMMON ISSUES

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  • Connectivity Support: We assist in diagnosing and resolving connectivity issues for POS cash drawers, ensuring they are properly connected to the POS system or receipt printer and respond accurately during transactions.

 

  • Configuration Assistance: We provide support for configuring POS cash drawers to work seamlessly with various POS systems, including troubleshooting common setup issues to ensure reliable functionality.

 

  • Jamming and Mechanical Issue Resolution: Out support covers resolving mechanical issues like drawer jams, ensuring smooth operation through preventive maintenance tips and problem-specific troubleshooting.

 

  • Power and Driver Troubleshooting: We help with power-related issues and driver configuration, ensuring cash drawers operate correctly with the POS printer and are always ready for daily operations.

 

COMMON BRANDS: Logitech, Posiflex, Bixolon

CUSTOMER/POLE DISPLAY - TROUBLESHOOTING AND COMMON ISSUES

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NAVI RADIANT SOLUTIONS configure customer-facing displays that show transaction details, providing smooth communication between the POS and display devices.

 

  • Display Connection Issues: I troubleshoot connectivity issues between customer displays and POS systems, ensuring they’re correctly wired and recognized by the system.

 

  • Configuration and Compatibility Support: I provide guidance on configuring customer displays, addressing compatibility concerns with various POS software to ensure smooth integration.

 

  • Screen Calibration and Alignment: My support covers calibration and alignment issues to maintain clear, centered display text and graphics for a professional customer experience.

 

  • Power and Display Clarity Issues: I assist in diagnosing power or brightness problems, ensuring customer displays are fully visible and operational throughout business hours.

 

  • Firmware and Software Updates: I help manage firmware and software updates for customer displays to prevent glitches and ensure compatibility with POS software.

 

COMMON BRANDS: Elo Touch Solutions, Bematech, HP, POS-X, Apexa

NETWORK EQUIPMENT/CONFIGURATION - TROUBLESHOOTING AND COMMON ISSUES

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  • Connection Stability: We diagnose and resolve connection dropouts and unstable network issues, ensuring reliable connectivity for all POS components.

 

  • Router and Switch Configuration: Our support includes configuring routers and switches to optimize network traffic, maintain security, and ensure seamless communication between POS devices.

 

  • IP Conflicts and Device Recognition: We troubleshoot IP conflicts and device detection issues within the network, ensuring all POS hardware is correctly recognized and configured.

 

  • Network Security: We assist with network security configurations to protect POS systems from unauthorized access, ensuring safe and secure transactions.

 

  • Bandwidth and Performance Optimization: We help monitor and optimize bandwidth to prevent network congestion, ensuring efficient, uninterrupted performance during peak hours.

 

COMMON BRANDS: Cisco, Netgear, TP-Link

LABEL PRINTERS - TROUBLESHOOTING AND COMMON ISSUES

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NAVI RADIANT SOLUTIONS install and troubleshoot thermal label printers used for product labeling or shipping, ensuring smooth operation with POS software.

  • Printer Not Printing:  Ensure the printer is powered on and connected properly. Check if it’s set as the default printer in your POS settings. Restarting both the printer and POS system often helps.

 

  • Label Misalignment:  Realign the labels by adjusting the label guides in the printer. Run a label calibration or test print to ensure accurate positioning. Make sure you’re using the correct label size for the printer settings

 

  • Poor Print Quality: Clean the printhead gently with a soft cloth and isopropyl alcohol. Adjust the print density settings in the printer software, and ensure you’re using compatible, good-quality labels.

 

  • Paper Jams: Open the printer and remove any jammed labels. Check the path for debris and confirm that labels are loaded correctly without being too tightly wound.

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  • Connectivity Issues: For wired printers, confirm all cables are securely connected. For wireless, check the network settings. Restart the printer or reconnect it to the POS system if needed.

 

  • Frequent Disconnections: If using a wireless printer, ensure its within range and reduce interference. Updating printer firmware or POS software may help stabilize the connection.

 

COMMON BRANDS: Cisco, Netgear, TP-Link, Peplink

KITCHEN DISPLAY SYSTEMS - TROUBLESHOOTING AND COMMON ISSUES

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We specialize in the installation and troubleshooting of Kitchen Video Systems (KVS), ensuring seamless integration with your POS system. Our services cover everything from setup to ongoing support, optimizing kitchen efficiency and order accuracy. Trust us for expert KVS solutions tailored to your restaurant's needs.

  • Display and Image Quality Issues: Resolve poor image quality, screen flickering, or blank screens by checking HDMI/VGA connections, power supplies, and video output settings.

 

  • Touchscreen and Input Errors: Troubleshoot unresponsive screens or input delays by recalibrating touch settings, updating firmware, and ensuring no obstruction in touchscreen sensors.

 

  • System Connectivity Problems: Diagnose network connectivity issues between the Kitchen Video System and POS by verifying Ethernet/wireless configurations, IP settings, and firewall permissions.

 

  • Order Display Delays: Address lag in order display updates by optimizing network performance, examining server logs, and ensuring POS integration settings are correctly configured.

 

  • Frequent System Freezes and Crashes: Identify the root of system crashes by monitoring power stability, testing hardware components, and updating or reinstalling necessary software.

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COMMON BRANDS: TouchBistro, Bematech, Kitchen Brains

4.SOFTWARE ASSISTANCE

POS Software Updates & Upgrades:

 

  • Our team ensures seamless, secure software updates and version upgrades, keeping your POS system optimized for performance, security, and new functionalities.

 

  • We manage the entire process from planning to deployment, minimizing downtime and ensuring all settings are preserved.

 

  • Regular updates improve system speed, reduce glitches, and can introduce compliance features to meet industry standards, so your business can continue running smoothly.

Customization & Configuration:

 

  • We provide tailored POS configurations to align with your specific business workflows, enhancing functionality and efficiency.

 

  • From personalized menu setups for restaurants to custom reporting options and data integration for retail, we ensure your POS system is precisely configured.

 

  • Our solutions include modifying interface layouts, setting user permissions, and integrating third-party applications to create a seamless and intuitive experience that meets the unique needs of your business.

5. REMOTE SUPPORT FOR POS SYSTEMS

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  • Real-time troubleshooting and diagnostics via secure remote access, utilizing industry-leading tools like ConnectWise, TeamViewer, ShowMyPC, and AnyDesk to swiftly resolve issues without requiring on-site visits. This ensures minimal downtime and seamless business operations.

 

  • Configuring and updating POS software, including version upgrades, patch installations, feature enhancements, and security updates. Ensuring that all third-party integrations, such as payment processing systems and loyalty programs, function optimally post-update.

 

  • Resolving connectivity issues, including network configurations, firewall settings, router optimizations, and VPN setups, ensuring secure and uninterrupted communication between POS terminals, servers, and cloud-based platforms.

 

  • Conducting remote POS system audits, proactively identifying software inconsistencies, hardware failures, or potential security risks before they impact daily operations. Providing performance optimization recommendations based on audit findings.

 

  • Guiding staff through system usage and remote training sessions, addressing common user errors and best practices for handling transactions, managing inventory, and troubleshooting basic issues. Ensuring employees can confidently operate the POS system.

 

  • Remotely configuring and troubleshooting peripherals, including cash drawers, barcode scanners, kitchen video systems, customer displays, and receipt/label printers. Verifying hardware compatibility, driver installation, and software integration for smooth operations.

 

  • Comprehensive support for system backups, data recovery, and software reinstallation, ensuring data integrity and business continuity. Implementing automated backup solutions and providing guidance on restoring critical data in case of system failures.

6.Why Choose NAVI RADIANT SOLUTIONS?

OVER A DECADE OF EXPERIENCE

 

  • With more than 10 years of industry experience, NAVI RADIANT SOLUTIONS has established itself as a reliable partner for technical support, specializing in POS systems, payment processing solutions, and service desk assistance.

 

  • Our expertise enables us to provide accurate and efficient solutions, minimizing downtime and maximizing productivity for businesses across various sectors.

EXPERT TEAM OF IT PROFESSIONALS

 

  • Our team consists of skilled, certified professionals who are well-versed in the latest advancements in POS technology and payment processing solutions.

 

  • Each team member brings specialized expertise, whether it’s troubleshooting hardware, configuring software, or integrating third-party applications.

 

  • Our comprehensive knowledge base empowers us to tackle even the most complex technical issues.

COST-EFFECTIVE, QUALITY-DRIVEN SOLUTIONS

 

  • At NAVI RADIANT SOLUTIONS, we prioritize quality without compromising affordability.

 

  • We offer flexible pricing options that adapt to your specific business requirements, ensuring that you receive top-tier support within your budget.

 

  • Our solutions are designed to be cost-effective, with a focus on delivering long-term value and maximizing return on investment.

PROVEN TRACK RECORD OF SUCCESS

 

  • With over 2,000 resolved cases NAVI RADIANT SOLUTIONS has a demonstrated history of success in handling a wide range of technical challenges.

 

  • We pride ourselves on maintaining minimal disruption to your business operations, delivering timely support that keeps your systems running smoothly.

 

  • Our track record is a testament to our commitment to reliability and customer satisfaction.

SCALABILITY TO GROW WITH YOUR BUSINESS

 

  • We understand that every business is unique, and as your operations expand, your support needs evolve as well.

 

  • Our services are highly scalable, capable of adapting to both small and large-scale environments. From single-location setups to multi-site enterprise configurations, NAVI RADIANT SOLUTIONS provides the flexibility and adaptability you need as your business grows.

OUR CLIENTELE

 

  • Successful partnerships with retail stores, restaurants, hospitality businesses, and more. Some of our recent projects include long-term POS support for multi-location franchises and payment system integration for large-scale retail chains.

 

  • We have successfully established long-term partnerships with pcAmerica and Bottle POS (now acquired by POS Nation).

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