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PAYMENT PROCESSING

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PAYMENT                     PROCESSING                     SOLUTIONS

SEAMLESS TRANSACTIONS, SIMPLIFIED

At NAVI RADIANT SOLUTIONS, we understand that payment processing is at the heart of every successful business. With over 18 years of experience in integrating and managing payment technologies, we bring unparalleled expertise to ensure your Point of Sale (POS) systems operate with maximum efficiency and reliability. Whether you're running a retail store, restaurant, or e-commerce platform, our solutions are designed to deliver secure, swift, and seamless transactions.

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Why Choose Us?

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Extensive Expertise in Payment Processing Technologies

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  • PAX Devices: Deep expertise in deploying, configuring, and troubleshooting PAX terminals, including SP30, S300, A80, A35, and A920 models.

  • Broad Platform Knowledge: Mastery of payment platforms such as Vantiv, Verifone, Ingenico, and MX Merchant.

  • Integration Excellence: Extensive experience with integrating payment solutions into POS systems, ensuring smooth communication between devices and payment processors like TSYS.

  • Security Compliance: Proficiency in PCI compliance, encryption protocols, and safeguarding sensitive transaction data.

 

A Proven Track Record

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  • Resolved complex transaction errors such as “Receive Errors” on PAX A80 terminals.

  • Managed multi-store loyalty reward systems with tailored configurations.

  • Recovered critical payment data during batch settlement errors, avoiding significant revenue losses.

  • Streamlined integration processes for diverse businesses with unique operational needs.

 

Personalized and Proactive Support

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  • Customized Solutions: Tailored parameter files, industry-specific configurations, and business-centric payment features.

  • Real-Time Troubleshooting: Swift resolution of issues like firmware update failures, IP misconfigurations, and offline transaction recovery.

  • Comprehensive Training: Empowering clients to manage systems with confidence through detailed walkthroughs and documentation.

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COMPREHENSIVE  PAYMENT   PROCESSING   SERVICES

1. Device Configuration and Deployment

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Our team ensures seamless device setup with customized configurations to meet the unique demands of your business. From terminal initialization to advanced parameter configurations, we handle every detail:

 

  • Building secure configuration files (e.g., config.zip) containing merchant IDs, terminal IDs, and encryption keys.

  • Deploying files via PAXStore, USB drives, or over-the-air (OTA) updates.

  • Verifying device compatibility and functionality through rigorous testing.

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2. Integration with Leading Processors

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Efficient integration is crucial for flawless transactions. We specialize in:

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  • Setting up secure communication channels with processors like TSYS and Vantiv.

  • Ensuring proper configuration of network settings, including DHCP, static IPs, and DNS servers.

  • Enabling diverse payment types such as credit, debit, EBT, loyalty, and contactless payments.

 

3. Advanced Troubleshooting and Support

 

When issues arise, our experts provide swift and effective resolutions:

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  • Resolving firmware update errors and ensuring smooth functionality for terminals like PAX A35 and S300.

  • Addressing network connectivity issues caused by misconfigured routers or ISP changes.

  • Reconfiguring terminals to recover critical transactions during batch settlement problems.

  • Collaborating with third-party providers to tackle complex issues beyond routine troubleshooting.

 

4. Feature Customization and Industry-Specific Configurations

 

We tailor payment solutions to align with your industry requirements:

 

  • Setting up advanced features like tip management, fast payments, and tax configurations.

  • Configuring loyalty reward systems for retail and hospitality businesses.

  • Enabling store-and-forward functionality for businesses in areas with intermittent connectivity.

CASE STUDIES | REAL-WORLD IMPACT

Case Study 1: Resolving Batch Settlement Errors

Customer Issue:

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Customer was unable to close batches since December 30, 2022.

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  • Corrupt transaction blocking the batch closure and preventing deposits to the bank account.

  • Overdraft fees incurred due to delayed deposits,

 

Steps Taken:

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  • Customer called in, worried about missing funds and accruing overdraft fees.

  • Customer was receiving this error shown in the image on the right.

  • Contacted Priority and spoke with Jiji, who identified the corrupt transaction details:

    • Date: Dec 29, 2022, Transaction #: 02, Last 4 Digits: 99XX, Amount: $18.70

  • Explained the need to remove this transaction from the batch and attempt settlement.

  • Advised the customer that additional corrupt transactions might surface after this batch was closed.

  • Identified that a corrupt transaction in the batch was preventing the closure of both past and current batches.

  • As the customer was not on-site, communicated with Bold Pay support. Bold Pay was unavailable, so a priority contact, Jiji, helped locate the corrupt transaction. Customer conferenced the call with his store employee.

  • Located the corrupt transaction, navigated the customer to the S300 settings, as we were aware of the corrupt transaction to reprocess it manually, provided steps to remove the transaction.

  • Retried closing the batch, it was successful. Emailed BOLD Pay with relevant transaction information to process the charge.

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Value Delivered:

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  • Restored customer’s confidence by actively addressing a critical financial concern.

  • Demonstrated diligence by collaborating with third-party processors to resolve the issue outside regular hours.

  • Set the stage for resolving the batch closure, ensuring smooth future transactions.

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 Case Study 2: Firmware Update Recovery

Key Highlights:

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Customer Issue:

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Firmware upgrade for the PAX A35 was stuck at 24% overnight, rendering the system unusable for transactions.

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Challenges Identified:

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  • Network Connectivity Issue: Ethernet cable failed to establish a stable connection.

  • Software Update Issue: Discrepancy in IP addresses between the PAX A35 Pin Pad and the POS system

 

Steps Taken:

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  • Investigated and diagnosed the issue through the ConnectWise video call:​

    • Attempted to resolve Ethernet connectivity by switching cables, which was unsuccessful.

    • Enabled Wi-Fi on the Pin pad to bypass Ethernet issues, resuming and completing the firmware upgrade.

 

  • Ensured compatibility:

    • Pushed the latest TSYS app update after completing the firmware upgrade.

    • Aligned the IP addresses by connecting the POS to the same Wi-Fi network as the Pin pad.

 

  • Conducted testing:

    • Performed test transactions to verify the system’s functionality.

    • Confirmed faster transaction speeds post-resolution.

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Value Delivered:

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  • Restored Pin Pad functionality and POS operations in under 35 minutes after establishing Wi-Fi connectivity.

  • Improved transaction speed, enhancing the customer’s operational efficiency.

  • Demonstrated adaptability in resolving unexpected challenges

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 Case Study 3: RESOLVING PAYMENT PROCESSING ERROR

Customer Issue: Error messages (“Receive Error”) on the PAX A80 while processing payments, disrupting sales.

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Challenges Identified:

  • Communication Issue: Timeout settings in TSYS caused interruptions in the payment process.

  • Data Loss Risk: Risk of losing 24 pending transactions if the app was deleted prematurely.

Steps Taken:

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  • Gathered details from the customer about the issue, identifying that the "Receive Error" occurred consistently during payment processing.

  • Contacted Bold Pay technical support to discuss the potential root cause of the issue.

  • Technical Consultant suggested the issue could stem from a communication error between the device and the network.

  • Accessed TSYS settings to increase the connection and receive timeout limits from 300ms to 900ms, aiming to allow for longer processing times.

  • Restarted both the TSYS app and the POS system to apply the new settings.

  • Verified that 24 transactions were successfully processed and identified the need to batch them out with coordination with Bold Pay Tech support.

  • Attempted to batch out the transactions directly but encountered the same "Receive Error. “

  • Recommended manually rekeying the transactions to ensure they were not lost, preserving critical sales data. The Bold Pay payment registered all unsettled transactions to rekey them manually.

  • Requested a new VAR sheet from Bold Pay to reset and reconfigure the device for stable future operations. After receiving the VAR sheet, rebuild the file in PAX store and pushed the update. Customer updated the Pushed settings.

  • Tried processing a test CC transaction, it went through fine. Processed manual batch settlement, it went through fine.

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Value Delivered:

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  • Resolved payment processing errors, allowing for 24 transactions to be batched safely.

  • Rebuild the PAX file and ensure that the Customer was able to process transaction and batch out successfully.

  • Delivered a clear action plan for rekeying and future error prevention.

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SUPPORTED DEVICES AND PLATFORMS

Supported Payment Terminals

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  • PAX: SP30, S300, A80, A35, A920 

  • Verifone: Popular models including MX series and Vx series

  • Ingenico: Advanced pinpads and retail terminals.

 

Supported Payment Platforms

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  • TSYS: Robust integration and troubleshooting.

  • Vantiv: Comprehensive support for payment gateway setups.

  • MX Merchant: Configuration and customization.

OUR PROCESS - HOW WE WORK

1. Discovery and Assessment

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  • Understand Business Needs: We begin by analyzing your business requirements, understanding your operational challenges, and identifying goals.

  • System Evaluation: Assess your existing payment processing systems to pinpoint areas needing enhancement or optimization.

  

2. Configuration and Integration

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  • Customization: Create tailored configuration files with merchant-specific parameters, encryption settings, and payment types.

  • Seamless Integration: Deploy and synchronize payment terminals with processors and POS systems, ensuring smooth operation.

 

3. Testing and Validation

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  • Comprehensive Testing: Conduct thorough tests for all payment types, ensuring accuracy and reliability across terminals.

  • Validation: Validate network connectivity, batch settlement processes, and overall functionality to eliminate errors.

 

4. Training and Handover

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  • Hands-On Training: Provide detailed walkthroughs, user manuals, and live demonstrations to empower your team.

  • Ongoing Resources: Equip your team with the knowledge to troubleshoot and resolve minor issues independently.

 

5. Ongoing Support

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  • 24/7 Assistance: Offer round-the-clock technical support to address emergencies or questions promptly.

  • Regular Audits: Conduct periodic system reviews to ensure your systems are running optimally and securely.

Contact Us

 

Let Navi Radiant Solutions be your trusted partner in payment processing. With our expertise and dedication, we’ll ensure that your transactions are secure, efficient, and reliable. Reach out to us today to discuss your payment processing needs and discover how we can empower your business.

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